This privacy policy applies between you, the User of this Website, and Andrew and Marion Lodge, the owner and provider of this Website. Andrew and Marion Lodge takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Please read this privacy policy carefully.

Definitions and interpretation

  1. In this privacy policy, the following definitions are used:
Datacollectively all information that you submit to Andrew and Marion Lodge via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Cookiesa small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Data Protection Lawsany applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;
GDPRthe UK General Data Protection Regulation;
Andrew and Marion Lodge,  
 we 
 or us
Andrew and Marion Lodge of The Ice House, The Shoals, Irstead, NR12 8XS;  
UK and EU Cookie Lawthe Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018;
User or youany third party that accesses the Website and is not either (i) employed by Andrew and Marion Lodge and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Andrew and Marion Lodge and accessing the Website in connection with the provision of such services; and
Websitethe website that you are currently using, https://riversdalecottage.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

Scope of this privacy policy

Data collected

in each case, in accordance with this privacy policy.

How we collect Data

Data that is given to us by you

in each case, in accordance with this privacy policy.

Data that is received from third parties

Data that is collected automatically

Our use of Data

  1. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
    1. internal record keeping;
    1. improvement of our products / services;
    1. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;

in each case, in accordance with this privacy policy.

  1. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

Who we share Data with

  1. We may share your Data with the following groups of people for the following reasons:
    1. our employees, agents and/or professional advisors – to assist in delivering a service to you, or to obtain advice from professional advisers;
    1. third party service providers who provide services to us which require the processing of personal data – to assist in delivering a service to you, to ensure the security and functionality of our website and communication accounts;

in each case, in accordance with this privacy policy.

Keeping Data secure

  1. We will use technical and organisational measures to safeguard your Data, for example:
    1. access to your account is controlled by a password and a user name that is unique to you.
    1. we store your Data on secure servers.
  2. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: andrew.lodge@keme.co.uk.
  3. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

  1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
  2. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

  1. You have the following rights in relation to your Data:
    1. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
    1. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
    1. Right to erase – the right to request that we delete or remove your Data from our systems.
    1. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
    1. Right to data portability – the right to request that we move, copy or transfer your Data.
    1. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
  2. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: andrew.lodge@keme.co.uk.
  3. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
  4. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

Changes of business ownership and control

Cookies

General

Changes to this privacy policy

Attribution

This privacy policy was created on 12 April 2023.

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